Customer Service

The Doppeldecker Design team is here to provide you with top quality aviation design products. We are also here to provide you with prompt and courteous customer service. If you have any questions or comments regarding any of our products, services, or policies, please feel free to contact us and we will be glad to help you. Thanks so much for visiting!

FREE PREMIUM COTTON SHIRT TRAVEL-BAG

Receive a free heavy cotton bag with velcro closure with your order of a sweater or polo shirt. This handsewn bag is our unique way to package your items. It is useful and protective while travelling and makes a nice gift packaging.

GIFT BOX FOR SILK TIES, SCARFS, SILK TOPS

You may order silk ties, scarves or tank tops in a beautiful blue/silver gift box for an additional charge of $5.00. Be sure to select this option at checkout for a perfect presentation of your gift. A handwritten gift card is included.

OUR GUARANTEE AND RETURN POLICY

We fully guarantee our apparel. If you are not completely satisfied, for any reason, just return the piece to us within 30 days and we will gladly give you a refund or exchange. There are no returns for on-sale items, except for damage.

PRIVACY POLICY

Complete privacy is our utmost concern. We do not share customer data with anybody outside this company. We also selected a reputable company to host our secure e-commerce server (Lexiconn, Connecticut, USA) for your security. Please contact us if there are any questions about this important issue.

CREDIT CARDS

After you have finished shopping checkout at our secure site for the credit card transaction. Applicable sales tax will be added for New York residents. International customers please see International.

We accept major credit cards for secure online transactions and fax orders.

MAIL ORDER
If you desire to pay with a personal cheque, please mail your order to:

Doppeldecker Corp. , PO Box 1229, Port Washington, New York 11050, USA

Customer Service: 1-516-883-5184 (weekdays only, please leave a message at other times)

Fax: 1-516-883-7597

Or please email us. We try to answer on the same day.